We're happy to announce that Eric Cardinale, Promise Technology's Apple support specialist, is in the house.We're happy to announce that Eric Cardinale, Promise Technology's Apple support specialist, is in the house.
Eric has offered to help out with Xsanity's new Vtrak storage forum, answering any questions about Promise's RAID products for Mac & Xsan. (He especially likes the kinds of questions known as "pre-sales".) I've already consolidated some of our recent Promise questions into the new forum, so please head over and welcome Eric to our community.
Relatedly, Apple has posted recommended procedures for replacing a Vtrak controller. These aren't hot-swappable, so you may want to bookmark the link.
[Update: Maybe I should read the articles I link to? Of course they are hot-swappable.]