Lost Serial Cable that came with the E Class

chrisb06's picture

Hello all,
I have got a Promise VTrack E Class and extension J Class and an Xserve.
After updated the firmware of E Class from 3 to 4.2, the Vtrack is in maintenance mode. Article found on Promise KB website deals with this situation :
As this article say, http://kb.promise.com/KnowledgebaseArticle10180.aspx?Keywords=rj11

Unfortunatly, we lost Serial Cable that came with the E Class to link Vtrack to XServe serial port. I Think it is really simple to homemade but I didn't find the schema on the web. It is a simple serial cable (RJ11 to DB9). Could someone help me to homemade it or find another way to exit maintenance mode.

Thanks a lot for your help
Chris

csanchez's picture

I'd check with Promise support and see if they could help with the maintenance mode condition and getting a replacement serial cable. Note that the VTrak could be inaccessible even over serial if the controller is in maintenance mode; you'll know that if you see some messages when the VTrak starts up but you never get to the prompt.

chrisb06's picture

Finally we decided to buy it on eBay. Unfortunately, it sounds that you are right. No message from the prompt Zterm... Bad news...
Any chance to make Promise wake up ?

Thanks

XServe : Yosemite Server directly pluged in to SAN Promise
&
Promise VTrack E Class and extension J Class